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Capgemini Desktop Support - Factory Service Desk Engineer- Ridgeville, SC in Charleston, South Carolina

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

About Infrastructure Services

The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Visit us at . People matter, results count.

Job Title: Factory Service Desk Engineer

Location: Ridgeville, SC We are looking for someone who can commute to this locaiton and work on site.

Travel: 25%

Job Description:

This role is to onboard a factory service desk. . Will be resonible for opening IT tickets and resolving issue related to factory/manufacturing. Other duties as assigned.

What You Bring:


Knowledge on hardware troubleshooting, basic troubleshooting of Server Operating systems for Open VMS / Linux / Windows servers

Database: Knowledge on troubleshooting of Oracle / Oracle RDB database environments

DC Facilities : Knowledge on managing server room components like Power, UPS and monitoring the environment

AD: Knowledge on - Active directory, Proxy, DNS, Group Policy.

Network: Basic knowledge on – LAN setup, Wireless AP.

Desktop, Laptop, Handheld devices: Hands on experience in OS deployment / provisioning, common application installation and troubleshooting, Hardware knowledge, Smart Phones, Tablets, Thin Clients, beamers, Analogue / Digital Phone sets, PDAs, Scanners.

Printers: Hands on experience in managing printers (Local & Network printers).

Tools: Hand on experience on ITSM tools like Service Now.

ITIL: Knowledge of ITIL processes and procedures.

Technical: Basic knowledge of client server applications, message queues, XML, will be an added advantage.

Soft Skills:

•Excellent in verbal , written communication, personal interaction skills

•Strong problem resolution skills required

•Can perform under stressful and stringent timelines with minimal help and ownership

•Manage multiple assignments simultaneously and coordinate with users for timely completion

•Flexible in working hours and shift rotation

•Prepared to work in fixed nightshift if needed

•Prepared to participate in an on call rotation scheme during weekends

•Strong customer focus

•Ability to work independently and in a team environment

•Ability to communicate well with internal and external contacts

•Proactive in learning, maintaining and sharing large volumes of information


Automotive industry experience

Experience working in automotive manufacturing industry and a multi-national company

Experience with at least one programming language

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant -

What we offer:

Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.

We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.

Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.

Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.

Job: Infrastructure

Organization: CIS US MS

Title: Desktop Support - Factory Service Desk Engineer- Ridgeville, SC

Location: SC-Charleston

Requisition ID: 050477