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Abacus Technology Help Desk/VTC Technician II in Charleston, South Carolina

Abacus Technology is seeking a Help Desk Technician to provide technical support for hardware, software, and VTC equipment at Joint Base Charleston. This is a full-time position.

Assess and troubleshoot computer support problems and apply understanding of computer software and hardware products and services to resolve problems of users. Receive telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertain from computer user the nature of problem, determine whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assist users through problem solving steps. Repair, transport, assemble, install, and maintain audio and video equipment, such as video cameras, projectors, video screens, video monitors, and conferencing equipment. Inspect and troubleshoot equipment for defects and problems and perform routine maintenance; take equipment to shop for more complicated repairs. Set up, adjust, and operate equipment used for conferences; connect wires and cables, sound and mixing boards, and related electronic equipment.

3+ years experience in technical support role. Must be Security+ CE certified (or other certification in compliance with DoD 8570 IAT Level II). Must have knowledge of commonly-used concepts, practices, and procedures related to technical support. Experience with MS Windows operating systems for PCs (e.g. Windows 10). Must have a strong background in providing customer service and interacting professionally with all levels of an organization. Able to provide regular updates to the management team. Strong written and verbal communication skills. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.


ID: 2020-4718

External Company URL:

Street: 700 West Hill Charleston

Telecommute: No