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COLLEGE OF CHARLESTON IT PC/Network Technician in Charleston, South Carolina

IT PC/Network Technician (2 Vacancies)Posting DetailsPOSTING INFORMATIONInternal TitleIT PC/Network Technician (2 Vacancies)Position TypeClassifiedFaculty / Non-Faculty / AdministrationNon-FacultyPay Band5Level4DepartmentIT Support ServicesJob PurposePosition serves as PC/Network Support Technician. Primary duties include providing campus IT service and support. Position includes troubleshooting and repair of PCs as well as installation of new equipment to the campus network. This position is responsible for the maintenance, troubleshooting and installation of new technology. Also troubleshoots access layer network issues on campus.Minimum RequirementsAssociates degree and related experience. Experience may be substituted for the associates degree on a year for year basis. Certifications for Dell and Apple preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.Required Knowledge, Skills and AbilitiesMust have expert technical PC and Mac skills (Apple and Dell technician certification preferred) and a complete knowledge of PC operating systems (Windows and macOS). Expert analytical, technical, and troubleshooting skills. Knowledge of file servers and application servers. Knowledge of campus applications (MS Office, Outlook, Adobe, etc.) Must have network skills including configuration, protocols, cabling. and troubleshooting knowledge. Ability to establish and maintain excellent working relationships with management, technical staff, faculty, staff, students, alumnus, and others. Knowledge of the needs and priorities of Information Technology Support Services.Additional Comments Regarding PositionEmployee must be willing to work flexible hours including occasional nights, weekends and holidays. Must be available to cover on-call shifts (24 hours/day, 7 days/week) on a rotating basis. Able to travel periodically for professional development.Special Instructions to Applicants*Salary is commensurate with education/experience which exceeds the minimum requirements.Offers of employment are contingent upon a successful background check.All applications must be submitted online https://jobs.cofc.edu.Salary*$38,773 - $47,734Posting Date02/11/2021Closing Date02/25/2021Open Until FilledNoPosting Number2021013EEO StatementThe College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.Quicklink for Postinghttps://jobs.cofc.edu/postings/10313Job DutiesJob DutiesActivityTroubleshoots complex hardware issues on over 2500 computers (PCs and Macs) for over 2000 faculty and staff across campus. Identifies, diagnoses, troubleshoots, and repairs complex software issues on clients computers. Responds to client incidents and requests for IT-related needs on-site. Installs and configures hardware and software for faculty and staff. Recommends hardware and software to clients keeping college standards in mind. Performs network troubleshooting for computers and other endpoints across campus.Essential or MarginalEssentialPercent of Time45ActivityWrites and tests documentation as directed; may also make recommendations for technical documentation methods and procedures. Maintains documented inventory of over 2500 computers on campus. Assesses incidents and resolutions to discover trends; diagnoses trends to find solutions to prevent similar issues arising in future.Essential or MarginalEssentialPercent of Time30ActivityParticipates in IT Support Services projects. Assists in developing support procedures with team for the Field Tech Manager to champion.Essential or MarginalEssentialPercent of Time10ActivityProvides technical expertise to campus users for software and hardware purchases, upgrades, and backups. Implements and supports policies and procedures of th

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