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Airgas Usa LLC Outlook Vending Technician in Charleston, South Carolina

Airgas USA, LLC is hiring a Vending Driver in Charleston, SC!

Are you ready to be part of a passionate and hard-working team eager to drive our business forward?

Discover an exciting Career with Airgas! Airgas USA, LLC, an Air Liquide company, is the nation’s leading single-source supplier of gases, welding, and safety products. Known locally nationwide, our distribution network serves more than one million customers of all sizes with a broad offering of top-quality products and unmatched expertise. Airgas’ customer base includes but is not limited to: manufacturing, health care, construction, energy, hospitality, food service, and so on… Bring your competitive drive to Airgas and ability to work in a fast-paced, results oriented environment

JOB SUMMARY: The purpose of the Outlook® Vending Technician is to install, repair and support Industrial Vending equipment for internal and external customers. This position will also provide on-site training to customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide installation, repair & support (on-site, phone, email, and remote) as needed and required to both internal and external customers for Industrial Vending equipment
  • Respond to customer requests for assistance in a timely manner based on established guidelines
  • Resolve all requests for support in a timely manner. Every effort will be made by the Vending Technician to resolve issues within the guidelines established for the various priorities
  • Communicate with the user on progress in resolving the case.
  • Provide regular status updates for critical and high priority open issues. Bi-weekly updates will be provided for medium and low priority open issues
  • Propose a viable workaround when possible. Vending Technician will make every effort to provide alternate means to fulfill a task that a customer is attempting to perform. Any workaround will be documented in the Case tracking system
  • Other duties may include PC configurations, internal help desk, setting up and maintaining simple networks, product testing, software testing, and technical writing in an inter-department collaborative environment
  • Other duties as assigned

/DUCATION AND EXPERIENCE:/ / /

  • Minimum A.A. degree in Business or MIS or Related Field
  • 5 years related work experience
  • A Certification is highly desirable
  • Previous hands on IT first response or Vending Machine trouble shooting experience highly desired
  • Clear driving record

KNOWLEDGE, SKILLS AND ABILITIES:

  • High-integrity and self-motivated individual with excellent communication, organization, and multi-tasking skills
  • The ability to troubleshoot complex systems using the process of elimination. Relevant experiences are help desk, customer service in a technical role, computer lab technicians etc
  • Strong attention to detail
  • Ability to articulate technical information to non-technical users Sales Support
  • Provide Sales Support and follow up with customer after Industrial Vending presentation has been made to close equipment implementations
  • Strong organizational and communication skills
  • Ability to travel throughout the region (up to 70%) some periods of overnight travel required
  • Ability to work independently
  • Proficient / strong working knowledge of Microsoft Office applications (Word, Excel, and Outlook) and SAP
  • Knowledge of SQL, Salesforce.com, Microsoft Office, Microsoft Windows, Virtual PC, and Wiki Software
  • Knowledge of Crystal Reports
  • Experience using remote software to assist users
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals using the English language
  • Demonstrated planning skills and outstanding personal relationship skills
  • Strong organizational, written, and oral communication skills
  • The successful candidate takes ownership and creates solutions and enjoys working “hands-on” in a high-volume, fast-paced work environment

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

Job: *Operations

Title: Outlook Vending Technician

Location: South Carolina-Charleston-29418

Requisition ID: 31200

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