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Oracle Senior Customer Success Manager – Enterprise Performance Management – NetSuite/PBCS Advanced Customer Support in Charleston, South Carolina

As a recognized authority and leading contributor, this project management professional, provides consistent innovative and high quality solution leadership. Responsible for guiding the successful implementation of non-routine and complex business solutions ensuring high quality and timely delivery within budget to the customer s satisfaction. Analyzes business needs to help ensure Oracle s solution meets the customer s objectives by combining industry best practices and product knowledge. Effectively applies Oracle s methodologies and policies while adhering to contractual obligations, thereby minimizing Oracle s risk and exposure. Exercises judgment and business acumen in selecting methods and techniques for effective project delivery on small to medium engagements. Provides direction and mentoring to project team. Effectively influences decisions at the management level of customer organizations. Ensures deliverables are acceptable and works closely with the customer to understand and manage project expectations. Supports business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain credibility. Manages the scope of medium sized projects including the recovery of remedial projects. 8-10 years of experience relevant to this position. Prior project team leadership or management experience. Demonstrated ability to follow solid project management principles. Comfortable working in a matrix management environment. Strong communication skills to deal with internal stakeholders, customers, and vendors. Product, technology or industry expertise relevant to the portfolio focus. Selling skills preferred. Undergraduate degree or equivalent experience. Ability to travel as needed. This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado. Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law. Why Oracle NetSuite? * * One word - transformation. At Oracle NetSuite, we believe the cloud is here to stay, and so do our 20,000 customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient, and agile. Oracle NetSuite is literally transforming business worldwide by providing a cloud-based, unified system that delivers unprecedented capabilities to drive the business forward. Founded in 1998 as THE cloud applications pioneer, today Oracle’s NetSuite global business unit has transformed our customers' business operations without the high costs and inefficiency of on-premise systems. Transform your career at Oracle NetSuite At Oracle NetSuite, we work hard, and we work smart. We hire fierce competitors. We hire individuals that are fearless trailblazers. Oracle NetSuite employees take the hill; we prefer action over inaction, we are tireless in our mission, and we pause only to celebrate our success. We do celebrate because if you don’t have fun along the way, then what’s the point? The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant. This role requires proficiency and acumen working with C-Level executives and senior leaders (both internal and external) to foster mutual accountability and form a joint plan for success. ACS is an acknowledged authority within the Oracle NetSuite Global Business Unit (GBU), providing subject matter expertise and consulting services to the GBU’s largest, strategic, and most challenging customers worldwide. Responsibilities include: * Advise and enable our customers on optimum approaches to complex challenges based on Best Practice and Industry trends. Serve as liaison on all things NSPB to Go-To-Market, Engineering, Client Management & Support organizations * Please participate in the identification and documentation of customer’s NetSuite and PBCS value gaps leveraging our proprietary SuiteReview methodology * Participate in driving the approach to remediate gaps, and consensus with the Customer of same and work with customers to remediate highest priority gaps * Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components * Embrace leadership roles toward the improvement of the team.Perform quality reviews of deliverables developed by other team members * Continue to increase product knowledge and pursue relevant certifications * Follow essential internal business processes aligned toward delighting our Customers * /Renewals/: Customer renewals for continued annual recurring revenue. Continued customer follow-up and interaction can help avoid last-minute surprises * Lead continuous improvement initiatives across internal customer-facing teams using a solid understanding of the EPM business process domain, Customer requirements & expectations, and Oracle NetSuite’s PBCS functionality * /Promotes:/Work closely with Account Management to promote Product and service expansions to increase customer lifetime value (CLV) of our customers Preferred Qualifications include: * 8 years of overall relevant domain experience in General Business, Retail, Software, Services, or Technology vertical markets * Strong NetSuite ERP Financials solution implementation and/or administration experience /- competing ERP offerings may be considered/ * Consulting EPMFunctional and/or Technical experience in any of the following: Oracle PBCS, Hyperion, or Cognos * Experience with Essbase * 4 years of Consulting experience implementing any core business systems (Core Financials, Financial Reporting/Consolidation, Financial Budgeting, and Planning) with sustained C-suite interactions * Experience with defining requirements for complex customizations and/or integrations * Strong communication skills * Ability to evolve and influence Customer business processes based on leading practices * Passion for driving Customer satisfaction * Project and/or team leadership experience * Finance and/or Accounting professional and/or academic background a plus * NetSuite ERP Consultant or PBCS or other relevant product certifications are a plus. * Ability to travel on a modest to moderate basis, as appropriate. Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law. /At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion. /https://www.oracle.com/corporate/careers/culture/diversity.html Job: Consulting* *Organization: Oracle *Title: *Senior Customer Success Manager – Enterprise Performance Management – NetSuite/PBCS Advanced Customer Support Location: Canada Requisition ID: 21000G3P Other Locations: United States

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