M. C. Dean, Inc. Tech Specialist 2 - Charleston, SC in Charleston, South Carolina
Tech Specialist 2 - Charleston, SC
M.C. Dean isBuilding Intelligence™.We design, build, operate, and maintain cyber-physical solutions for the nation’s most recognizable mission-critical facilities, secure environments, complex infrastructure, and global enterprises.
Our success relies on great people delivering innovative projects and solutions for Fortune 100 companies and the most recognized agencies in government, defense, and security.
Join our more than 3,600 employees worldwide who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together we are creating the integrated systems and technologies that shape the built and cyber-physical world.
We offer an excellent benefits package including:
A competitive salary
Medical, dental, vision, life and disability insurance
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave
In this role you will be responsible for developing Business requirements, project plans and ensuring projects are completed on time and within specifications. You will also be responsible for working with development teams on new product deployments and refresh efforts. This will involve working with stakeholders and vendors to ensure all requirements are captured and implemented to successfully execute security technology projects.
Essential responsibilities and activities include but are not limited to:
Building use cases from customer requirements.
Configuring a wide variety of network, IT, and Access Control and CCTV hardware devices.
Manage physical security system support to meet service level agreements
Analyze physical security system performance and recommend improvements
Resolve complex system issues for physical security systems and networks
Provide Tier 3 support to the system administration team
Programming and integrating an entire system at the global level
Using advanced knowledge of networking principles and system administration skills to troubleshoot systems and operating systems
Communicate with customers, manufacturers, vendors and system administrators
Train system users and other system support personnel
Analyze and modify preventive maintenance checklists for system changes
Troubleshoot system performance issues and implement corrective actions
Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
Organize and prepare detailed documentation of system performance, including service request records and analysis
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
Perform and manage PITCO's.
Perform final programming of systems
Provide on site system support post deployment
Read and interpret engineering drawings
Understand SOP and SOW documentation
Ensure test lab equipment is maintained
Assisting with annual performance evaluations
Ensure availability of remote Pitco and remote access
Interface with engineering team to ensure design efficiency
Interface with internal and external customers
Provide advanced level database support
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
Read blue prints, schematics and statements of work (SOW).
Coordinate with field personnel and/or engineering team to discuss any potential installation issues
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
Perform all duties with minimal direct supervision
Position / Candidate Requirements
Education: Computer Science, Electrical Engineering, or a Related Engineering Discipline
Bachelor's Degree and 2 - 4 Years of progressive experience in the following or
Associates Degree and 6 - 8 Years of progressive experience in the following or
High School Diploma/GED and 8 - 10 Years of progressive experience in the following
Ability to develop on a wide variety of hardware and platform stacks.
Strong Oral, Written and Presentation Skills.
Demonstrated background working with multidisciplinary teams.
Demonstrated time management and organization skills to meet deadlines and quality objectives.
Strong MS Excel, Word and PowerPoint Skills is a plus.
Ability to travel domestically and internationally up to 25% - 50% of the time.
Scheduling experience (Microsoft Project, Primavera p6, Workfront etc…)
Desired / Advantageous Qualifications:
- Ccure 9000, FLir/DVTEL, Traka systems, Senstar, Spotter RF, Sightlogix
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
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