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Oracle User Assistance Developer 1 in Charleston, South Carolina

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create a variety of user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Develop hands-on training course labs on a virtualization platform. Create lab modules that include scripts and other files needed for successful completion of the labs. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Teach the pilot event of the course, if it is an instructor-led type course.

Follow a prescribed learning plan to gain a thorough understanding of the product's technical details and functionality. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. 0 -2 years of user assistance development or relevant experience.

This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

As a Multimedia User Assistance Developer in our Curriculum Development team, you will develop videos and software simulations to train customers on how to use project management software. The role involves product research, script writing, and story boarding, culminating in full production of videos in Adobe After Effects, Camtasia and other software. You will interact with product developers, business analysts, UX designers, consultants, engineers, and instructors in a fast-paced, global environment.

Qualifications include:

Experience developing video and other multimedia material.

Capacity to work in a technical environment and develop content related to computer software.

Analytical skills to transform technical/functional concepts into a compelling video narrative.

Ability write clearly and concisely.

Creativity and interest in learning new technologies.

Experience using animation and video development software

Job: *Product Development

Organization: *Oracle

Title: User Assistance Developer 1

Location: United States

Requisition ID: 21000FDS

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