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RR Donnelley Client Services Specialist in Columbia, South Carolina

Client Services Specialist 

Customer Service

Columbia, SC

ID: 50882

Full-Time/Regular

Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting. Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer.

Responsibilities

  • Provide all necessary support to sales/customer, including the following: receive calls, faxes, mail, and email; identify and resolve customer problems and issues in a timely manner. Handle customer concerns/issues as needed (i.e. dispute management, invoice reconciliation, etc) Provide proof of delivery, and order status upon request.

  • Process orders and change notices (also includes obtaining delivery special promises and special freight quotes) in related systems as required.

  • Perform pricing/generate quotes.

  • Verify composition or perform copy prep as needed for order processing purposes.

  • Manage ND/AR, item maintenance in applicable systems.

  • Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions.

  • Data entry responsibilities, setting up new items and managing current inventories.

  • Act as a communication link between external customer and all internal departments.

  • Performs other related duties and participates in special projects as assigned.

RRD is an EEO/AA including Vets and Disabled Employer

Required Skills Job Knowledge & Skills

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HS diploma or equivalent with preferred 2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.

  • You must have the ability to follow company policy and understand any rules or regulations governing the work being completed.

  • You must have the ability to understand the impact work has on your department or company.

  • In order to complete duties successfully, you must have very good knowledge of technology to include computers and software programs such as MS Office or other programs that may be specific to the job.

  • You must be able to manage daily contact with internal and external customers while completing daily work assignments,

  • You must possess very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments.

  • You must have very good organizational skills that are sufficient to accomplish work by established deadlines.

  • You must have the ability to coordinate phases of work with others.

Weekends and holidays may be required.

Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition.

RRD is an EEO/AA including Vets and Disabled Employer

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