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Staples Continuous Improvement Specialist in Columbia, South Carolina



Under the direction of and reporting to the continuous improvement manager, this role will identify and lead continuous improvement for O2C business processes and policies.

Key Responsibilities:

  • Think outside the box to solve business problems and address changing business needs

  • Identify opportunities to improve efficiency and effectiveness of the processes/policies with the goal to improve customer experience

  • Map out the future process diagrams and other documentation

  • Lead/facilitate cross-functional workshops

  • Document and track new requirements

  • Develop a project plan to implement the opportunities

  • Partner cross functionally to drive intelligent insights through analytics, document expected benefits, provide input for the business case development

  • Lead, execute and coach the implementation of the new opportunities

  • Develop and measure standard metrics to track expected benefits and performance

  • Monitor the new processes to ensure they function as expected

  • Coach and train the run state team on the changes and ensure smooth hand off

  • Responsible for alignment, reporting & providing visibility on the new initiatives

  • Highlight and escalate project risks/issues to ensure timely resolution



  • Minimum associate degree or Technical Degree

  • Minimum of 5 years of process improvement experience or related work experience

  • Strong problem solving, analytical and root cause identification skills

  • Extensive cross functional team collaboration

  • Moderate to advanced level skills in Powerpoint and Excel

  • Excellent verbal and written communication skills, organizational skills

  • Leadership skills to address challenges and influence decision making

  • Acute business acumen in providing support for complex issues

  • Self-Motivated, must be able to learn, understand and apply new methods

  • Strong work ethics and a team player


  • Experience in using continuous improvement methodologies i.e. Lean Six Sigma

  • Project Management experience

  • Knowledge of Sunrise Order Management, Oracle Financials, Webcollect

  • Bachelor’s in finance / Business Administration or relevant years of industry experience

  • Ability to positively influence morale, sense of belonging and participation

  • Willingness to travel

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

An Equal Opportunity Employer/Program. Auxiliary aids and
services available upon request to individuals with disabilities.

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