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TAD PGS, Inc. Customer Service Representative (Remote) in Columbia, South Carolina

We have an outstanding Contract position for Customer Service Representatives to join a leading Telecommunications Company working Remotely.

We are looking for nationwide work at home customer service representatives to support a high inbound call demand. In this role, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services.

Our entry-level Contact Center Representatives are responsible for the following tasks:

  • Listen to customers, understand their needs, and resolve customer issues

  • Utilize systems and technology to complete account management tasks

  • Recognize sales opportunity and apply sales skills to upgrade

  • Explain and position the products and processes with customers

  • Appropriately escalate customer dissatisfaction with managerial team

  • Ensure first call resolution through problems solving and effective call handling

Qualifications

  • Must be 18 years of age or older

  • High school diploma or equivalent

  • Excellent organizational, written, and oral communication skills

  • The ability to type swiftly and accurately (20+ words a minute)

  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

  • Basic understanding of Windows operating system

  • Highly reliable with the ability to maintain regular attendance and punctuality

  • The ability to evaluate, troubleshoot, and follow-up on customer issues

  • An aptitude for conflict resolution, problem solving and negotiation

  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)

  • Ability to multi-task, stay focused and self-manage

  • Strong team orientation and customer focus

  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent

  • Excellent interpersonal skills and the ability to build relationships with your team and customers

WORK FROM HOME REQUIREMENTS

Work Area

  • Quiet workspace free of background noise and distractions

  • Private area acceptable for webcam use

    Wired High-Speed Internet Connection

  • Download Speed 20 Mbps (minimum)

  • Not sure? Test your speed atspeedtest.net

    Personal Desktop or Laptop Computer

  • PC (Not a MAC)

  • Windows 10 Operating system

  • Intel Core i5 Processor

  • 8Gb Memory (RAM)

  • 256Gb Hard Drive (Storage)

  • 1 USB Type A 2.0 (Standard headset USB)

  • 1 RJ-45 Connection (Internet Ethernet Cable)

    Headset & WebCam

  • Approved Corded USB Noise Canceling

  • Internal or External Web Camera

TAD PGS, Inc.is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 decades of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability

The Company will consider qualified applicants with arrest and conviction records.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/

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