Job Information
TAD PGS, Inc. Customer Service Representative (Remote) in Columbia, South Carolina
We have an outstanding Contract position for Customer Service Representatives to join a leading Telecommunications Company working Remotely.
We are looking for nationwide work at home customer service representatives to support a high inbound call demand. In this role, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services.
Our entry-level Contact Center Representatives are responsible for the following tasks:
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial team
Ensure first call resolution through problems solving and effective call handling
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
WORK FROM HOME REQUIREMENTS
Work Area
Quiet workspace free of background noise and distractions
Private area acceptable for webcam use
Wired High-Speed Internet Connection
Download Speed 20 Mbps (minimum)
Not sure? Test your speed atspeedtest.net
Personal Desktop or Laptop Computer
PC (Not a MAC)
Windows 10 Operating system
Intel Core i5 Processor
8Gb Memory (RAM)
256Gb Hard Drive (Storage)
1 USB Type A 2.0 (Standard headset USB)
1 RJ-45 Connection (Internet Ethernet Cable)
Headset & WebCam
Approved Corded USB Noise Canceling
Internal or External Web Camera
TAD PGS, Inc.is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 decades of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/