Marvin Field Service Technician, Associate - Columbia, South Carolina in Columbia, South Carolina
At Marvin, we make windows and doors inspired by how you live so you're inspired to live well. We are driven by the momentum of four generations of innovation and excellence to imagine and create better ways of living. Our business reaches across the nation and our products are represented around the world. With our commitment to our local communities and to providing innovative solutions using new technology, we are always looking for ways to move our people, as well as our business, forward.
Field Service Technician Associate, Columbia, South Carolina area
In this position, we are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Provide post-sales support for Marvin Companies’ windows and doors.
Professional, timely communication with all customers and Marvin support staff that will allow us to fulfill our mission of delivering a game changing customer experience.
Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
Clear, concise job site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
Manage and maintain company issued assets, i.e. trucks, tools, phone and computer/notepad.
Manage personal safety, customer job site and personal appearance.
Excellent driving record and valid driver's license. Window and door product knowledge; a good background in construction and installation practices.
Must be able to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.
Must meet the Federal Department of Transportation medical certification requirements (Physical) and driver eligibility.
Dependable, solid work ethic and a self-starter.
Excellent communication skills; must be able to deliver a difficult message and manage customer expectations.
Excellent computer skills with the ability to use Marvin computer programs and systems.
A positive can-do attitude with the ability to think outside the box to resolve service issues.
Must have the ability to make sound decisions that impact the company from a financial standpoint.
Excellent organizational skills with the ability to create effective weekly work schedules.
You have a high school diploma and 3-5 years of construction background.