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Verint Systems, Inc. Manager, SOC (Security Operations Center) in Columbia, South Carolina

Manager, SOC (Security Operations Center)

Location US-Remote (United States)

Job ID 15416

Overview of Job Function:

The SOC Manager will be a very hands-on member of the Security Operations Center team responsible for leading the global SOC function for Verint. This position involves working with internal and external threat research teams, management of a 24x7x365 Security Operations Center and 24x7 operational management of security incidents, responses, analysis, and investigations. This will include working with internal teams and managing vendor engagements.

Principal Duties and Essential Responsibilities:

  • Lead and manage Security Operations Center.

  • Responsible for security event monitoring, management, and response.

  • Responsible to ensure security incident identification, assessment, quantification, reporting, communication, mitigation and monitoring are handled timely to protect Verint assets, infrastructure, and data.

  • Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives.

  • Revise and develop processes to strengthen the current Security Operations framework; review policies and highlight the challenges in managing SLAs.

  • Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for Security Operations Center.

  • Management, administration & maintenance of security devices and platforms to ensure accurate protection and reporting.

  • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring.

  • Responsible for working with our security architecture team on the integration of standard and non-standard logs in SIEM.

  • Creation of reports, dashboards, metrics for SOC operations and presentation to senior management.

  • Performs other duties and responsibilities as assigned by IT Management.

Minimum Requirements:

  • Bachelor’s degree in IT, Security Analysis, Security Forensics, or related field or equivalent work experience.

  • 6 years of experience in managing a SOC environment including investigations, analysis and 4 years of progressive people management experience

  • Proficient in Incident Management and Response including ITIL Framework processes.

  • Experience in security device management and SIEM (Cisco security products preferred).

  • In-depth knowledge of data security solutions and concepts such as cyber-attacks and techniques, threat vectors, risk management, and incident management.

  • Experience in threat management.

  • Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix.

  • Knowledge of applications, databases, middleware to address security threats against the same.

  • Proficient in preparation of reports, dashboards and documentation.

  • Excellent leadership skills with the ability to coach, mentor and drive a successful global team of employees and contractors.

  • Experience with presenting complex technical concepts to both technical and non-technical personnel as well aswriting and defining security policies and procedures.

  • Training and/or equivalent experience in security response/analysis; ability to teach advanced cyber protection solution technologies.

  • Experience in performing vendor management.

  • Ability to handle high pressure situations with key stakeholders in a professional demeanor to achieve success.

  • Good analytical, problem solving, communication and interpersonal skills.

  • Strong time management and organizational skills with the ability to handle frequent deadlines and unplanned requests for quick action or response.

  • Must be able to travel 25%, domestic and international once COVID-19 restrictions are lifted and safe travel is possible.

  • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

  • The ability to obtain the necessary credit line required to travel.