Anthem, Inc. Operations Expert in Columbia, South Carolina
SHIFT: Day Job
Responsibilities: Responsible for providing technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis.
• Primary duties may include, but are not limited to: • Serves as a first line resource for operation associates for workflow and technical related processes • provides operational training • assists associates by answering day-to-day technical questions • encourages a teamwork environment • monitors inventory to ensure workflow remains uninterrupted • handles complex case research and resolution • reviews, interprets and maintains records of service level, quality, accuracy, and productivity • reviews department policy and procedure manuals for accuracy • works with training department to ensure procedures and policies are accurate and complete.
Requirements: • HS diploma or equivalent • 5 years related experience and 3 years of experience and expertise with company relevant automated processing systems; or any combination of education and experience, which would provide an equivalent background. • Previous leadership experience preferred. • For URAC accredited areas the following applies: Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
An Equal Opportunity Employer/Disability/Veteran
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.