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Sharecare, Inc. ROI Medical Records Support Specialist in Columbia, South Carolina

Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit

Job Summary:

Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records.

*This is a remote position and can be located anywhere in the United States.

Essential Functions:

  • Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests

  • Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information

  • Perform Data Entry & Quality Control measures for fulfillment of medical records requests

  • Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests

  • Research and resolve workflow and record issues quickly to minimize delays in turnaround

  • Identify and escalate critical and important issues to management

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.