Wolters Kluwer Senior Customer Service Specialist - Client Success in Columbia, South Carolina
Bachelor’s degree required.
Engineering, Information systems or Computer Engineering bachelor’s degree or equivalent preferred
·3-5 years of Customer Service/Client Support background or client-facing experience troubleshooting product issues, business requirements, and reporting issues via phone/e-mail
Experience in managing portfolio of clients/project portfolio
·Experience working with Fortune 500 clients
·Experience with CRM systems such as SalesForce
·Microsoft Office products such as Excel, Word and MS Project/e-Project, and PowerPoint.
·Legal experience preferred but not required.
·Knowledge of SQL preferred but not required.
·Client-facing experience in an enterprise software/SaaS business
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.