UNUM Sr IT Project Manager - EUC (End User Computing) in Columbia, South Carolina
Job Posting End Date: 11/16
Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.
Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.
We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.
Unum is changing, and we’re excited about what’s next. Join us.
General Summary:Unum is hiring for Sr. IT Project Manager – Employee Experience. This is a key role as part of the End User Service Support Group. The candidate will be an expert in Process and Knowledge management, responsible for developing strategies for several areas in End User Services to include laptop refresh, software distribution packaging, Unum’s Tech Lounge, service desk and deskside services. This role will also include executing on those strategies to improve customer experience and improve efficiency for the user and End User Services. The successful candidate should be able to manage a project without extensive knowledge of the subject matter and contribute to continual improvement of project management knowledge and skill at the company.
Experience with EUC (end user compute) REQUIRED - this will include creating configurations aligned with employee roles, selecting and deploying new technologies to align with roles, etc. Experience with End User Device/Support type projects and technologies, including but not limited too:
Microsoft Windows and Office upgrades and migrations
End user device (hardware) upgrades, deployments and refreshes
Virtual Device (VDI) migrations and maintenance
End user technologies and capabilities like Chat/Chatbots, Software Packaging and Distribution, Security Compliance & Controls, Virtual Private Network, IT Asset Management, Software Optimization, and IT Audits
Familiar with Customer and Employee Experience concepts like Customer Satisfaction, Net Promoter Score, Survey technologies, Technology Adoption Practices, Personas and Data Analytics
Bachelor’s degree, or equivalent relevant work experience
Has 6+ years of experience with a focus in finance, project management, systems, or IT is preferred
PMP designation is preferred
Project Management experience in a large corporate setting; preferably using Agile methodologies (Scrum, Kanban, Safe, etc.) using associated tools like Rally and applying Project Portfolio Management disciplines.
Exceptional ability to negotiate effectively with business and IT partners on business requirements and timeframes on large initiative
Effectively uses technical project management tools
Has advanced PC skills (Excel, Power Point, Word, etc.).
Experience with both onshore and offshore vendor partners, driving multiple teams to complete tasks
Principal Duties and Responsibilities
Delivers results for medium and large cross-functional project initiatives within established timeframes and quality measures.
Utilizes advanced level project management skills and extensive knowledge of the System Development Lifecycle (SDLC) methodologies to manage assigned projects.
Consults with business leaders to translate a project idea into a defined project with goals, objectives and scope.
Identifies resources needed, negotiates with people managers as required to lead a project team, ensuring clarity of project roles and responsibilities, so that all project plans are completed within defined timeframes, meeting objectives and strategic goals.
Develops and implements communication and reporting mechanisms to manage issues, risks, and timely delivery of initiative results. Translates project goals and objectives into a defined future state and project success measures that can be understood by project stakeholders, project team, and others.
Ensures business needs and objectives are effectively captured in functional and non-functional business requirements for a system, process, or workflow.
Oversees business requirements to meet expected business solutions and traces delivery of requirements through testing to final implementation. Generally, understands business requirement management and quality management in order to provide expected business solutions. Manages project quality through activities such as conducting appropriate reviews, obtaining approvals, and taking corrective action when necessary, with mentoring by a more experienced program manager, if applicable.
Ensures that project documentation is complete, current and archived appropriately.
Articulates project management best practices with peer group and others within Unum, as applicable.
Contributes to adjustments to the corporate system development methodology.
Proactively identifies barriers and resolves issues, determining contingency plans (executing as needed), while mitigating risk. Escalates issues to appropriate audiences for awareness and/or additional support.
Proactively establishes and maintains cooperative, productive cross-functional partnerships on current projects and deliverables and prepares for future project opportunities.
Promotes the benefits of change and acts as a catalyst for change across the corporation and adapts to changes imposed by others.
Organizes and directs the activities of cross-functional project teams. Prioritize tasks to meet deliverables and commitments on time. Ensures that project members’ time and experience is well utilized. Recommends alternatives/options to minimize any schedule delay.
Shares project experience/knowledge and mentors others across the corporation to help build project management skills.
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
A Fortune 500 company, Unum’s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.
The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.
Unum is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process please contact us by submitting a request here.
As we continue to operate our business during the coronavirus pandemic, we have modified the way we recruit, interview, and onboard talent to keep employees and candidates safe and healthy. Click here for more information.