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Lumen Sr. Lead IT Project Manager - System Technology Implementation - Remote in Columbia, South Carolina

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Senior Lead Project Manager will be responsible for developing plans and managing the implementation of system technology for multiple moderately to highly complex projects/programs in Consumer Markets. The individual is responsible for management of projects that cross departmental lines between Sales and Care, Repair, and Credit and Collections, among others, and have considerable impact on Consumer employees and customers.

The Main Responsibilities

  • Develop project plans to document project scope, schedule, budgets, tasks, risk management and produce status reports to communicate to team and executives

  • Conduct meetings with stakeholders to determine objectives and execute on deliverables, challenges, scope and timing; work with cross-functional groups from Operations, IT, Finance, etc.

  • Responsible for identifying and coordinating resource needs within Mass Markets and multiple lines of business; and prioritizing those needs for IT within the SAFe Agile delivery model

  • Track KPIs/key metrics to measure project success based on business case

  • Build and maintain business relationships, working with all levels and organizations of Lumen to provide status of key projects

  • Identify/Analyze process risks and inefficiencies; actively seeks opportunities to transform the business and eliminate costs through these efforts.

  • Gather input from various channel leads and SMEs to create and validate comprehensive requirements, rollout plans and test plans for initiatives

  • Ability to quickly understand technical aspects of product/service, both from a functionality perspective but also from an operations/set up perspective and be able to articulate it to a less technical audience.

  • Identify business needs and make solution recommendations with strong problem solving and analytical skills, and provide consistent feedback on improvement opportunities related to current business process

  • Manage and prioritize multiple tasks, projects, and clients in parallel in time-sensitive environment

What We Look For in a Candidate

Minimum Qualifications:

  • 10+ years of IT project management experience implementing system technology

  • Working knowledge of Agile processes and User Story creation and JIRA

  • Must be proficient in Microsoft Excel, PowerPoint, Project, Teams, and Word

  • Strong communication skills (oral and written)

  • Excellent analytical and presentation development/delivery skills

Preferred Qualifications:

  • Bachelor’s/Master’s degree

  • PMP or PMI Certification

  • Working knowledge of the Consumer products and procedures

  • Working knowledge of Salesforce and automation tools

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 246706

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.