MassMutual Underwriter Consultant – Quality Assurance Analyst in Columbia, South Carolina
Responsible for the effective development and implementation of advanced quality programs to ensure that all products and services meet minimum business standards and requirements. Primary duties include quality reviews and underwriting of Life and/or DI insurance. Candidate will have an Underwriting authority limit to align with the applications they will be underwriting. He or she will audit Underwriter’s risk and non-risk decisions to ensure that decisions for mortality and morbidity follows company guidelines and procedures are followed, and that the Company receives adequate premiums commensurate with the risk. Perform quality reviews of the business to ensure that all products and services meet minimum business standards and requirements. Document findings provide coaching to the underwriters and make recommendations to facilitate continuous improvements to guidelines and processes. Develop problem management process including monitoring and reporting on problem resolution. Plan and perform research and analysis of problems/processes to create workable solutions.
Evaluate and model business needs through the uses of analytical and statistical techniques and tools. Develop and design data collection capability and perform trend analysis in order to provide recommendations that will help to close skill and service gaps. Lead collaborative efforts with training area to revise quality initiatives and implement new ones. May create and deliver quality training programs. Development and maintain quality scorecards. Identify and assist in developing a digital solution for QA.
25% of the incumbent’s time will consist of appraising and underwriting applications for insurance to assess mortality and morbidity risk within company guidelines to assure equitable treatment of policyholders and producers and to meet the company's financial objectives.
Approves, classifies and declines application on own signature.
Provides guidance to the field force and home office staff regarding underwriting problems and requirements. Underwrites individual products only.
Ideal candidate must be a partner to Underwriting Leadership and serve as coach for development of our Underwriters providing real-time feedback.
Bachelor’s degree preferred – or equivalent business experience
Industry course work including ALU, American College, and/or LOMA with attainment of FALU, CLU, or FLMI preferred.
Eight years of Underwriting experience required, with life authority over $10MM and/or disability authority up to $15,000
Excellent communication skills, both oral and written
Strong problem solving and root cause analysis skills
Demonstrable interest in QA through coursework, internships, or through previous experience in QA or another technical role focused on problem-solving
Experience with quality assurance metrics and reporting
Proven ability to collaborate cross-functionally and influence outcomes
Communicator, Coach and able to provide real time feedback to our customers
Demonstrated ability to adapt to changing business priorities and a strong work ethic
Data-driven mindset, using quantitative tools and analyzing unstructured feedback to inform the development of solutions
Must be able to work east coast hours
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.