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Horry Telephone Cooperative Technical Support (202024) in Conway, South Carolina

Horry Telephone is looking to hire Technical Support Staff for theiriCall Center (staffed 24 hours a day, 7 days a week).Duties:Will diagnosis potential technical or network related issues and guide customers through step-by-step solutions for all lines of business, including but not limited to:TelephoneVideoInternetWi-FiHome SecurityAll ancillary products and services associated with the business linesRequirements / Experience / Abilities: Must have a High School Diploma/GEDThis position requires having customer service skillsThis position requires the ability to work a flexible scheduleMust be able to work days, nights, weekends and holidaysMust have experience with troubleshooting wired and wireless routers, modems, and other internet devicesA solid understanding of the latest technologyThis position requires demonstrating proper phone etiquette and must have knowledge of customer service principles and practicesAbility to remain calm under pressure, use effective communication, adaptability with an outgoing personalityPlease click "How to Apply" in order to see the next step in the application process