McLeod Health IT Applications Analyst (IT-MPA) -Patient Portal Support in Florence, South Carolina
IT Applications Analyst (IT-MPA) -Patient Portal Support
Increases customer satisfaction by optimizing systems related to the patient’s ability to access their electronic medical records through the patient portal.
Provides excellent customer service while handling outside calls as needed, including engaging patients in conversation to help them gain access to their data.
Partners with McLeod’s leadership team, the practice administrative and/or clinical staff to determine best strategies to support McLeod patients, practices, and end users.
Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
Coordinates system support which includes design, system preference modifications, documentation, training or sharing of system functions as appropriate.
Serves as a liaison between the IT Department, vendors and clients for multiple systems/applications.
Provides technical/application assistance to clients and IT staff as appropriate.
Participates in an on-call rotation schedule, to include daily, after hours, weekends, providing 24x7 client support as necessary.
Participates in support for systems both daily and during implementations.
Works collaboratively with IT Educators to ensure system feature and function modifications are shared with educators so training plans and documentation can be updated appropriately.
- Minimum of an Associate degree in Healthcare/Computer Science/Business from an accredited school or a high school diploma/Equivalent and equivalent work experience required.
Florence, South Carolina, United States
Position Type Details
CSC Building - 1145 East Day Street