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McLeod Health IT Applications Analyst (IT-MPA) -Patient Portal Support in Florence, South Carolina

IT Applications Analyst (IT-MPA) -Patient Portal Support

Tracking Code

20202350

Job Description

  • Increases customer satisfaction by optimizing systems related to the patient’s ability to access their electronic medical records through the patient portal.

  • Provides excellent customer service while handling outside calls as needed, including engaging patients in conversation to help them gain access to their data.

  • Partners with McLeod’s leadership team, the practice administrative and/or clinical staff to determine best strategies to support McLeod patients, practices, and end users.

  • Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.

  • Coordinates system support which includes design, system preference modifications, documentation, training or sharing of system functions as appropriate.

  • Serves as a liaison between the IT Department, vendors and clients for multiple systems/applications.

  • Provides technical/application assistance to clients and IT staff as appropriate.

  • Participates in an on-call rotation schedule, to include daily, after hours, weekends, providing 24x7 client support as necessary.

  • Participates in support for systems both daily and during implementations.

  • Works collaboratively with IT Educators to ensure system feature and function modifications are shared with educators so training plans and documentation can be updated appropriately.

Licenses/Certifications/Registrations/Education:

  • Minimum of an Associate degree in Healthcare/Computer Science/Business from an accredited school or a high school diploma/Equivalent and equivalent work experience required.

Job Location

Florence, South Carolina, United States

Position Type

Full-Time/Regular

Position Type Details

Full-Time

Physical Address

CSC Building - 1145 East Day Street

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