Concentrix Customer Service Commerical Products in Greenville, South Carolina
Customer Service Commerical Products
Customer Service Representatives will respond to all inbound customer service inquiries from Providers by phone and via e-fax (examples include inquiries regarding benefits, eligibility and claims, appeals and grievances), and either handle such calls themselves or route such inquiries to the proper representative in accordance with guidelines provided. Vendors may also provide services related to password resets.
Essential Functions/Core Responsibilities
Customer Service Representative will field calls from Providers. Customer Service Representative will achieve quality and efficiency requirements as set forth by their managers. Customer Service Representative will participate in training as outlined by their managers.
EDUCATION : Associates degree or equivalent relevant work experience is preferred. Excellent verbal and written communication skills are required.
EXPERIENCE : Minimum of 6 months experience in a service environment required. Call center experience preferred.
SKILL REQUIREMENTS : Proficiency with MS Windows, keyboarding skills, strong verbal, written communication skills, strong organizational skills as well as the ability to research and respond to a high volume of telephone inquiries in a consistent and professional manner. Basic math, grammar, and spelling are required. Knowledge of medical terminology is preferred. Ability to work under pressure and with attention to changing priorities.
Must be able to work cooperatively as part of a team with excellent interpersonal skills and an ability to provide outstanding customer service in order to promote a positive company image.
Must be able to effectively communicate with all internal departments and external business partners in verbal and in written formats. Acts as a professional at all times.
Must have strong computer and telephone multitasking skills: effectively search for and key information on the computer while maintaining the pace of a customer call: navigate through windows and screens quickly, input information correctly and keep pace with the call. Key responses to prior questions while asking new questions. While maintaining telephone conversation with customers, simultaneously access resources to answer questions or solve problems.
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
USA Greenville SC - 2006 Wade Hampton - Bldg III
We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!
In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.
Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.