Circuit Board Medics Customer Support Agent - 11 AM to 8 PM shift in Greenville, South Carolina
ACTIVELY HIRING DURING COVID-19 for an ON-SITE position
Job Type: Full-Time HourlyStarting Pay Range: $15.00-$25.00/hour + $1.25/hour Shift DifferentialWorking Hours: M-F, 11am-8pmLocation: Greenville, SC 29615Experience: No prior electronics experience is required
The customer support representative ensures that all public interactions with Circuit Board Medics are performed with respect, professionalism, and with the goal of serving the customer's best interest. One of our core values is to create a positive experience for every person that interacts with Circuit Board Medics. This position plays a key role in supporting a fast-paced environment to ensure quick turnaround.
Responsibilities and Duties
Actively participate in incoming call resolution for accounts. Be able to take ownership of these issues and perform problem resolution to the customer?s satisfaction.
Participate in relevant ongoing training to better understand our markets and product offerings.
Clarify the needs of the caller using industry and product knowledge and customer centric skills.
Receive in-bound calls by clarifying the type of product purchased and the options available. While product knowledge and training will be provided for this role, this is to be done without using a scripted response.
Gain working knowledge of the services and products sold, any new products or techniques available on the market, and pass this information on to customers.
Work with confidential customer information and treat it sensitively.
Handle difficult problems and avoid escalation whenever possible.
Provide exceptional service to the customer that meets or exceeds all customer expectations.
Qualifications and Skills
Problem solver - Each customer presents a unique opportunity to serve him/her well. Not everyone's needs are identical, so we must be able to offer a solution that works well for each situation.
Proven oral & written communication skills
Ability to work in a fast paced multi faceted environment
Strong work ethic
Initiative/Strong sense of urgency to complete tasks on schedule
Proficiency with desktop computer system
Ability to type 45 wpm or higher
6 months Customer service experience
6 months call center and/or iOS support experience
Previous Sales/Customer Support experience preferred
Previous Chat experience preferred
Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting
Organization and work prioritization skills
Continuously demonstrate a high sense of urgency
Automotive troubleshooting experience
Appliance troubleshooting experience
Circuit Board Medics exists to serve others by providing the best option for restoring broken circuit boards to function better than new while delivering the highest combination of quality and value. We view serving others as a privilege and will always honor our customers? best interests. Our culture thrives on teamwork. Trust, selflessness, and communication are a few of the cornerstone characteristics on which our culture has been built. Our team members truly have each other's best interests in mind.
We recruit teammates by evaluating cultural fit, competence, and character. These three C's are essential for providing world-class customer service while nurturing an environment where employees grow and develop. In order to accomplish this, please look out for two emails sent in succession, to complete your application. Both emails will have the words ?Circuit Board Medics? in the subject line. You should receive one following your application, and then another immediately after completing the first. Please allow up to 30 minutes to complete. We definitely appreciate this extra time on your part to help us build the best team!
Learn more about our culture @ circuitboardmedics.com/careers
Circuit Board Medics was founded on a 1-day turnaround for standard repairs. This nurtures a fast-paced environment that requires a strong sense of urgency. The typical day shift is 11:00AM - 8:00PM, Monday through Friday.
Benefits and Perks
Retirement Plan ? CBM offers a flexible 401(k) retirement plan with a company match of up to 5%. Eligible existing retirement accounts may be rolled into this account if preferred.
Adoption Benefit ? CBM offers reimbursement of up to $5000 of qualified expenses incurred during the adoption of a child. (Only applicable to expenses that exceed the tax credit offered by the US Government.)
Paid Time Off ? PTO is accrued for each pay period at a rate of 2 weeks/year. PTO accrual increases to 3 weeks/annually after 5 years, and 4 weeks/annually after 10 years. Unused PTO carries forward each year with a maximum balance of 6 weeks.
Paid Holidays ? (Typical holidays listed below. May vary by year)
New Year?s Day
Day after Thanksgiving
Company Designated Holiday (usually the day before or after Christmas)