Vermeer Corporation Dealer Support Specialist I in Greenville, South Carolina
You’re not likely to find another company like Vermeer. Our people are from all walks of life in locations around the world, rolling up our sleeves and getting tough work done every day. Together. We’re a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact – on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do More®.
1 - First Shift
The Dealer Support Specialist I develops their knowledge of Vermeer product and process to provide daily communication (written and verbal) with external and internal customers at the global support center. This position assists with quality and reliability processes surrounding parts orders, service, and support issues contained in technical publications such as owner/operator/parts manuals or within other types of “knowledge base” solutions. This role develops dealer network understanding and equips the dealer organization with consumer knowledge and product utilization.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Demonstrate the Vermeer characteristics of caring culture, demonstrating agility, customer focused, and stewardship and model the associated behaviors.
Provide customer service excellence to all departments through regular dialogue and feedback with dealers and customer along with documenting the interaction using existing systems and processes.
Support new model launch in designated product groups, and ensure the integrity of shared data while providing timely dealer and customer support.
Collaborate in development of standard processes to support the business metrics, system requirements, dealer and customer needs.
Track and review information relating to dealer/customer communication by accurately entering details into relevant system.
Contributes to the technical documentation team in identifying and correcting parts manuals.
Education and/or Experience
High school degree required with a minimum of 2 years’ related customer service experience.
Or an Associate’s degree with a minimum of 1 year experience, preferred.
Previous dealer (customer) service experience and mechanical and/or systems experience preferred.
Fluent Spanish language skills preferred.
Other Skills and Abilities
Ability to provide informative and professional assistance when working with the public/customers and co-workers.
Ability to maintain positive interpersonal relationships, which encourage openness with customers and peers; ability to develop interpersonal relationships with co-workers, staff, clients and the community to meet or exceed expectations.
Demonstration of excellent written and verbal communication skills.
Demonstration of attention to detail and a high sense of accuracy; ability to create accurate, professional and error-free documents; ability to type and enter data accurately.
Demonstration of strong organizational skills; ability to work effectively under extreme stress; ability to coordinate multiple projects simultaneously.
Ability to be flexible, work under pressure, and manage confrontation in high pressure situations; ability to change priorities to meet customer demand; ability to break down complex situations into smaller, manageable, actionable pieces. This position does support global customers and may require flexible hours to meet an anticipated 24 hours/six days a week demand.
Up to 5% domestic and/or international travel by car or plane may be required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions in human resources at (641) 621-8767 or at email@example.com.
Our reach is global, our impact is personal. By joining Vermeer, you won’t just be making the right step for your career. You’ll be making a real, personal impact on our people, our customers and our world.
Impact Our People: You’ll find teams of hardworking people who take pride in their work, pride in each other and pride in the principles that guide them. Our team members are diverse, talented and driven to continuously learn, improve and innovate, both for our company and for their careers.
Impact Our Customers: Whether our customers are operating small stump cutters in their backyard or giant surface mining equipment in Australia, they make progress happen. Our team members are constantly turning up new possibilities and collaboratively innovating to keep our customers and the people they serve on the leading-edge of progress around the world.
Impact Our World: At Vermeer, we believe in giving back and helping people and communities. We’ve held that belief from our founding in 1948. Our reach extends from offering impressive benefits that help our team members and their families live well, to supporting our local communities through volunteer and community investment programs. Our impact is also experienced by the way our customers use Vermeer products to make a difference. Vermeer equipment is used all around the world to keep people connected to life necessities, such as water and electricity, harvest the feed that nourishes a vibrant food supply and effectively manage precious natural resources that improve our quality of life.