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Resurgent Capital Services Document Specialist I in Greenville, South Carolina

Building Bridges, Moving Ahead Work hard. Play hard. Breathe Easy. That’s a nutshell description of the professionals who thrive at Resurgent. Regardless of their position, our people are ambitious and entrepreneurial, attracted to the fresh point-of-view of an evolving, growing company. They are personable and patient, attracted to the collaborative nature of our company. And they are centered, understanding the balance needed to achieve success at work and harmony at home.

The Document Specialist I provide subject matter expertise in the Mail Processing Center with Mail Management, Records Management and Floor Operations with a high concentration on productivity and quality.

Responsibilities

  • Identify mail by type (Mortgage, Customer Service, Bankruptcy, Signature)

  • Responsible for indexing document types within a specific queue in OnBase to the correct account

  • Perform Outgoing USPS Mail process

  • Perform Affidavits process

  • Perform Customer Service Mail process

  • Perform Original file process

  • Perform Check-in/Check-out process within Tab Fusion

  • Ability to review documents for long periods of time and recognize errors

  • Audit work for completeness prior to scanning and indexing

  • Ability to categorize, label and file records within the vault

  • Responsible for the pick-up delivery of all mail, small packages and scan requests from each floor at the designated mail cabinet locations

  • Replace Iron Mountain signage on shred bins and ensure each bin is secured with a lock

Qualifications/Skills:

  • Ability to work in a detail-oriented, time-sensitive environment

  • Strong time management skills

  • Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards

  • Ability to handle confidential material in a professional, ethical manner

  • Excellent communication and interpersonal skills and ability to communicate effectively at all levels in person, by phone and by email

  • Exhibit excellence in customer service and the ability to serve others by providing immediate attention to customers entering the DRCM

  • Qualifications:

  • Professional appearance and attitude

  • Proficient with Microsoft Office

  • Walking, bending, reading, standing and sitting

  • Ability to lift and/or move packages on a standard wheeled cart

Education:

  • High school graduate, college preferred but not required

Experience:

  • Possess a minimum of 1-year professional-level work experience in a production setting

  • Proficient in Microsoft Office

  • Familiarity with tracking databases; basic computer skills with the ability to navigate efficiently

We would be honored if you applied to join our team! We are an equal opportunity employer,offering a fantastic work environment, challenging career opportunities and competitive compensation.

Technically speaking, Resurgent Capital Services manages domestic and international debtportfolios. But, if you were to ask any of our employees what we do, you might get a slightly

different response.

They might tell you that we create opportunities out of challenging situations. For ourselves. And for our clients. It’s what we call “building bridges.” And here at Resurgent, we’re buildingstronger bridges every day.Founded in 1998 and located in Greenville, SC, Resurgent works with some of the nation’s largest credit grantors and debt purchasers. Our employees share common values that are embodied in the people who make our company their home.Our employees’ actions are guided by “Results-Driven Process Management” or RPM—arigorous measurement of financial and operational performance. This process, coupled with our people, has enabled Resurgent Capital Services to achieve industry-leader status.Whether dealing with customers directly or indirectly, our employees are trained in a variety ofdisciplines. Management. Operations. Collections. Financial or statistical analysis. InformationTechnology. In every discipline, regardless of position, all of our employees bring energy andhigh standards to the work we do.

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