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Robert Half International Help Desk Analyst II in GREENVILLE, South Carolina

Description

If you want to join the team at Robert Half Technology, consider this Help Desk Analyst opportunity. This long-term temporary-to-full-time employment opportunity is based in the Greenville, South Carolina area. Apply for this position today if you have a can-do attitude and are looking to be part of a highly motivated team. The primary function of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. Your duties might include creating knowledge articles and arranging training for other Service Desk Analysts when needed. This Analyst job sometimes includes covering alternative shifts when needed. You should apply today if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.

Your responsibilities in this role

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  • You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • Provide guidance to Tier 1 support and team members

Requirements

  • 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

  • Experience in one or more programming or scripting language

  • This job will often be easier if you have ITIL certification

  • If you're looking for job openings and have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you might be a good fit for this position

  • A combination of superior customer service skills and technical aptitude is required for success at this position

  • Ability to multitask efficiently and prioritize work

  • Application support experience preferred

  • Microsoft SQL experience desired

  • Knowledge of Password Reset

  • Application Software experience

  • Ability to work independently with minimal oversight

  • Strong communication and social skills

  • In this position, the candidate will be tasked with analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction

  • Excellent problem-solving skills

Qualified candidates send resume directly to Jacki.McMahan@rht.com for immediate consideration

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: DOE

Location: GREENVILLE, SC

Date Posted: November 20, 2020

Employment Type: Temp to Hire

Job Reference: 03230-0011626732

Staffing Area: Technology u0026 IT

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