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WindStream Communications Network Analyst II-NOC in Greenville, South Carolina

Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.”

The Network Analyst II – NOC will Assist with the management, operational support, and troubleshooting for all on/off net TDM, Optical/Wave, Ethernet, Dark Fiber wholesale customer data and transport services.

The Wholesale Service Assurance (WSA) team provides 24x7x365 support for the Windstream Communication service provider network.

Responsibilities include:

• Working with LEC’s, IXC’s, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required.

• Utilize Remedy ticketing system for documentation, escalations and Field Operations Dispatches.

• Follow prescribed escalation (internal/external) polices within SLAs

• Provide leadership to team members

• Accept escalations as provided by Management.

• Ability to read and interpret CLR/DLRs

Knowledge of data networking concepts and technologies such as routing protocols, TCP/IP, PPP, and Ethernet. Good communication skills are a necessary component of the job.

Knowledge of Optical Transport networks, including Cyan Z33/Z77, Cisco ONS 15454, Cisco CPT, Infinera, Ciena 4200, Tellabs 7100.

Work is performed in shifts within a 24x7 Network Operations Center environment.

Must be available to work ANY SHIFT, including nights, weekends, and holidays.

Minimum Requirements: Associate Degree in a technical discpline and 4-6 years technical/telephony experience with 4 years directly related to the job; or 7 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

Primary Location: *US-South Carolina-Greenville

Job Category: Engineering

Requisition ID: 21000122

Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.