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Robert Half International Technical Writer in Greer, South Carolina


Robert Half Technology is looking for a positive and motivated Technical Writer. This is a wonderful opportunity to work in a exceptional environment and learn new skills within a cutting-edge networking and Information Technology distribution company located in Greer, SC. This is a remote opportunity, only requiring on-site visits as needed.

Working within our SDLC while engaging with development resources, Business Analysts and subject matter experts (SMEs), the ideal candidate will document new features into operational process standards, develop documents consisting the functional design specifications, swim diagrams, UMLs (Class Diagrams), flowcharts, release notes, and SOPs. Requests and interactions will focus heavily on third party and home-grown software packages including: WMS, Web-based applications, multiple ERP and Accounting packages, SAP, CRM, and custom API integration interfaces.

Responsibilities will include:

  • Working with a structured SLDC – Agile Development shop

  • Review and document existing business processes with department heads or SMEs.

  • Creation of UMLs, swim lane diagrams, and flowcharts representing core system functionality, including interactions between core functions within our code base.

  • Use of Jira / Excel to plan, organize, and deliver project milestones

  • Testing and research utilizing test environments, including providing UAT support of new features being released.

  • Update core specifications and release notes as new functionality is deployed.

  • Creating and publishing of instructional documentation for feature releases – SOPs

  • Communicate with developers, QA engineers and product managers and SMEs to obtain an in-depth understanding of the product and project requirements.

  • Assess product requirement specification, technical/functional requirement specification, solution design documents to understand and gather appropriate information.

  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.

  • Create and maintain effective information architecture and manage content.

  • Produce high-quality documentation according to the company style guide and the intended audience.

  • Ensure a high quality of UI texts by reviewing according to company standards

  • Review and edit documentation authored by self as well as peer.

  • Contribute to the team as a whole by being proactive and identifying areas of improvement


This position requires:

  • Candidates should have at least a two-year degree or Bachelors in English or in Computer Sciences

  • Prior experience working with a software development team

  • Good interpersonal and communication skills.

  • Proven working experience for 2 to 5 years in software related documentation (Installation

  • Guide, User Guide, Release Notes, Online Help, Functional specifications, Flowcharts, etc.)

  • and content management. Must have basic familiarity with the concept of DDLC and global

  • standards of Technical Writing.

  • Ability to deliver high quality documentation with attention to detail, editing capability, and

  • good understanding of the content flow.

  • Ability to quickly grasp complex technical concepts and organize them in logical and easily

  • understandable content.

  • Ability to quickly learn new tools and standard operating procedures of the existing

  • department.

  • Should be able to work independently with minimum supervision.

  • Should be a team player with strong interpersonal skills.

  • Experience in working with issue tracking and version control systems, such as JIRA and

  • Git would be an added advantage.

  • Prior experience with SAP and WMS system is a plus

  • Experience with Visio and/or Visual Paradigm

For immediate consideration please call or text 570-850-6464.

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (

Salary: DOE

Location: Greer, SC

Date Posted: February 20, 2021

Employment Type: Temporary

Job Reference: 03230-0011674190

Staffing Area: Technology u0026 IT