Highmark Health Senior IT Infrastructure Analyst in Home, South Carolina
Job Description :
This job takes a lead role and is responsible for the physical delivery and ongoing support of more complex products/services, applications, network systems and overall solutions. Takes a lead role in performing more complex tasks including, but not limited to, systems software upgrades, workstation setups and server configurations. Takes a lead role in maintaining software and hardware inventories. Takes a lead role in providing operational support and analysis for the organizations information systems and peripheral equipment, such as servers, desktops, printers and storage devices. Takes a lead role in performing more complex recovery procedures, scheduling and backups, and monitors batch processes. May mentor less experienced team members.
Takes a lead role in performing more complex operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc.
Takes a lead role in performing more complex analyses and resolution of problems to restore normal IT Infrastructure operational levels.
Takes a lead role in completing more complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.
Takes a lead role to assure compliance to required standards, procedures, guidelines and processes.
Other duties as assigned or requested.
- High School Diploma or equivalent required
- 3-5 years of experience in Information Technology
This position is specifically for an experienced Enterprise Storage Administrator for Windows and Linux environments.
Detailed knowledge of NetApp, IBM, and EMC enterprise-level storage arrays
Operational experience with NetApp and EMC NAS products
SAN Network experience with Cisco and Brocade directors and switches
Experience with enterprise snapshot and backup technologies. Experience with CommVault backup software preferred.
Knowledge of data replication processes and how they relate to Disaster Recovery RPO and data consistency; array-based data replication experience
Detailed understanding of storage performance metrics and the ability to analyze current and historical metrics for performance reporting purposes
Understanding of performance metric gathering tools from NetApp, EMC, and IBM
The ability to present performance and capacity data to management
Excellent verbal and written communication skills
Excellent customer service abilities
Experience working with external vendors
Demonstrated ability to analyze problems, perform root cause analysis, and apply appropriate resolutions
Also of benefit:
Windows server and Linux server operational knowledge
VMWare and Hyper-V knowledge from a storage administration perspective
Familiarity with Active Directory and Group Policy
Knowledge of GCP, AWS, and Azure as it relates to the operational use and governance of cloud storage and backups
Automation of storage services using Terraform, Ansible, VRA, etc.
An understanding of IT financial processes
Experience in managing audit and compliance inquiries
Healthcare industry (payer and provider) experience
PMP certification a plus
LICENSES or CERTIFICATIONS
Language (Other than English):
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Teaches / trains others regularly
Travel regularly from the office to various work sites or from site-to-site
Works primarily out-of-the office selling products/services (sales employees)
Physical work site required
Lifting: up to 10 pounds
Lifting: 10 to 25 pounds
Lifting: 25 to 50 pounds
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
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Req ID: J175700