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Job Information

Samsung Electronics America IT Technician 1 in Newberry, South Carolina

Position Summary

This role is the IT helpdesk for Samsung Electronics Home Appliance in Newberry SC.

Role and Responsibilities

Roles and Responsibilities:

  • Using ticketing system to manage IT support cases.

  • Help Desk Support

  • Serving as first point of contact for walk ups for internal applications, hardware, printers and remote technology

  • Actively support office and production PC users and resolve issues.

  • Escalate to upper level support as needed.

  • Initial Imaging, Installing and Repairs for Desktops, Printers, Laptops, etc.

  • Purchasing and Invoicing

  • Seek out and register new vendors, obtain competitive quotes, and directly purchase IT assets, consumable supplies, and services.

  • Process all IT related invoices in ERP solution and work closely with finance team to ensure timely payment.

  • Track approvals, Ordering, Payment, and Receipt of deliveries for department.

  • Maintain Accurate Inventory and Perform Asset inventory inspection.

  • Follow, Write and Maintain Accurate Documentation on procedures.

Skills and Qualifications

Minimum Requirements:

  • BS/BA or higher in Computer Science or related field, or equivalent experience

  • At least 4 years of relevant Job experience

  • Technically adept, with a working knowledge of computers and office software

  • Windows Operating system and Microsoft Office support

  • Candidate must have the ability to work independently and within a team environment

  • Basic understanding of LAN, cabling, and Networking.

Preferred Skills and Qualifications:

  • Experience providing remote and on-site technical support

  • A+ certification or equivalent proof of basic knowledge

  • Goal oriented and self-motivated

  • Good organization, time management and prioritization

  • Strong oral and written communications skills

  • Ability to multi-task and deliver high quality work under tight deadlines

  • Ability to work in a fast paced environment is crucial

  • Ability to learn, excel and deliver at a quick pace is required

  • Bilingual in English and Korean is a plus

Physical Requirements:

  • Work in an Office and Production Line environment

  • Ability to walk or stand for long periods of time.

  • Ability to lift and carry 60 lbs

  • Repeat the same movements.

  • Use their hands to handle, control, or feel objects, tools, or controls.

  • Please visit Samsung membership ( to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here ( .

  • Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969 , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( ).