ManTech Help Desk Support Technician in North Charleston, South Carolina
Secure our Nation, Ignite your Future
ManTech is seeking a Help Desk Support Technician to support our operations in North Charleston, SC. This position requires an active SECRET security clearance.
Responsible for providing support to end-user community on hardware, software and network related problems, questions, and use.
Provides resolutions to out of the ordinary issues for users.
If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem.
Responds to tier two and higher trouble tickets.
Ensures problem ownership and promotes end-user satisfaction. Closes activities of tickets assigned.
Shift work, responsible for providing 24/7 seven days per week support to end-user community on hardware, software and network related problems, questions, and use.
Provides support for help desk personnel in the organization. Interfaces with multiple levels of users concerning first level needs to help desk personnel.
Interfaces with carrier representatives to obtain pricing, service selection, and billing information.
Provides conference calling, fax and E-mail directory support through the use of multiple platforms and applications.
Performs other duties as assigned.
Requires High School diploma or equivalent, and zero to six months of related experience.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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