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SC Department of Public Safety Deputy Director, IT Application Operations in Richland County, South Carolina

Job Responsibilities

*Salary will be discussed with candidates selected for an interview*

The Deputy Director of Information Technology (IT) Application Operations reports directly to the Director of IT and is responsible for overseeing the development, management and support of critical Judicial Branch software applications in alignment with departmental strategic vision, mission and goals. Plans, creates, implements, manages, and monitors IT application operational policies, procedures, guidelines, and designs to ensure consistency and compliance with relevant software development, security standards, and legislative mandates.

Develops and implements goals, objectives, training programs, policies, procedures and standards. The scope of the teams this position is responsible for supervising consist of, but is not limited to, the full range of activities in the software development lifecycle; project management and execution; call center support; application training programs; contract management; and budget planning. The scope of programs served by the IT Applications team includes, but is not limited to, the unified Court Case Management System (CMS); Court Jury Management System (JMS); eFiling systems; Attorney Information Systems (AIS); Appellate Case Management System (ACMS) for Supreme Court and Court of Appeals; ACMS eFiling; Court Reporter Tracking; and Bar Admissions Tracking.

Plans, organizes, and manages work assignments of operational functions. Develops, implements and monitors work objectives to achieve strategic initiatives. Provides project oversight and guidance to team members managing projects to ensure successful project completion occurs on time and on budget.

Management activities consist of providing direction and guidance to the IT Application Team members, establishing priorities, organizing application-related projects, and driving the execution of strategic initiatives and tactical road maps established by the Director of IT and program leadership.

Assists the Director of IT to develop, plan, evaluate and implement strategic initiatives of the courts. Responsible for assisting in the oversight of day-to-day operations of staff to ensure the uninterrupted delivery of systems and services to internal employees and external customers, which includes more than 100 SCJB applications.

Advises on Application Operations regarding policy issues, application security, programs and projects to meet operational requirements; advises on and assists in identifying, articulating and implementing policies, programs and projects; assists the Director of IT in maintaining effective working relationships and productive lines of communication with County and State agencies.

Plans, monitors, directs and oversees the daily tasks and activities of the IT Applications staff members. Ensures that the IT Application staff members have defined training and development plans to promote growth and retain highly-skilled application/software technicians.

Establishes and monitors service level agreements (SLA) for key systems and services provided by the IT Applications team to ensure availability of unified resources statewide. Defines and implements key process indicators to measure the effectiveness of IT Applications and support team processes, systems, and service levels.

Reviews the IT Applications department budget, contracts and procedures to identify opportunities for cost avoidance and/or savings. Assists in the preparation of and the administration of budgets, budget recommendations, and monitors assigned budget expenditures.

Monitors the development, quality assurance, deployment, and support teams to resolve day-to-day resolution of technical and applications issues. Develops and manages the department's application training software programs/platform to educate customers on unified court applications that are deployed and supported statewide.

Responsible for supervising the Applications Development Manager, Applications Administration Manager and Application Support Manager to ensure strategic program direction and compliance with organizational policies and procedures established by the Director of IT and program leadership.

Develop and implement a succession plan for the IT Applications Operations managers and staff. Coach, mentor, develop, and nurture staff with the potential to fill key business leadership roles within the Judicial Branch. Communicates job requirements and manages employee performance. Performs all other duties as assigned.

Minimum and Additional Requirements

A Bachelor's Degree in computer science, technology management, or a related field with at least eight (8) years of IT application development-related experience. Five (5) years of management experience that consists of staff and the delivery of IT-related projects. Related experience may be substituted for the Bachelor's degree on a year-for-year basis.

Preferred Qualifications

Experience in Microsoft.NET framework, C#. web services, SQL programming (SQL Server Database). Experience in user interface (UI) development using .NET technologies, Javascript, web services, HTML5, XML. Knowledge of database design and table relations. Experience with cloud services (AWS and Azure). Experience with Case Management Systems, Jury Management Systems and e-Filing systems. Working knowledge of court operations at the magistrate and/or circuit court level. Experience with Web and App development tools.

Experience in product development lifecycle, design, development, application testing procedures, quality assurance, product deployment procedures, web development, and the delivery of enterprise applications statewide.

Location: Richland County, SC

Job Type: FTE - Full-Time

Job Number: 99612

Closing: Continuous

Residency Requirement: No

Class Code: IT1012

Position Number: 60003253

Normal Work Schedule: Monday - Friday (8:30 - 5:00)

Pay Band: Band 9

Opening Date: 01/29/2020

EEO Statement: Equal Opportunity Employer

Agency Specific Application Procedures: Interested persons meeting the required qualifications should submit an online application to include all work history and education. Additionally, all questions on the application must be completed. A resume may be included but will not be accepted or reviewed in lieu of an incomplete application. Supplemental questions are considered a part of your application and must be completed.

Agency: State of South Carolina S.C. Judicial Branch

Address: 1220 Senate Street Suite 101 Columbia, South Carolina, 29201

Phone: 803-734-1970

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