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SC Department of Public Safety Human Services Specialist II (CSE Specialist II) / 61014717 in Richland County, South Carolina

Job Responsibilities

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

We're looking for an enthusiastic Human Services Specialist II for our Midland Region who will work under the Program Coordinator II to maintain data related to employers, insurers, courts, offices and other parties within the automated system in a meticulous and timely manner. Serves as a customer service liaison with the automated system users and the employer community to ensure data is updated, recorded and verified effectively.

Data Management: Conducts research and outreach to employers and other parties maintained in the automated system to document appropriate contact and benefit information. Updates and verifies records as needed and in a timely manner. Maintains other data within the automated system for court, private attorneys, and other parties integral to provision of Child Support Services.

Technical Support: Responds to system user inquiries and issues via the problem ticket system, emails, incoming calls, and desk-side visits. Works with the user to resolve reported data issues. Responds to user requests to update other party information within two business days of request.

Customer Service: Serves as a liaison for employers to ensure compliance with the income withholding process. Updates the automated system appropriately with changes in employment status of individuals. Provides guidance to employers on the income withholding process and individual withholdings.

Analyze and Report: Troubleshoots problems by analyzing, identifying, and diagnosing faults and systems using established procedures and processes. Tracks escalates, and communicates unresolved issues to the appropriate staff member. Assists with reports to management primarily by using the problem ticket system to track work and status. Provides problem resolution information to others within the ticket system for shared use.

General Clerical: Performs other related general office duties in order to enable flexibility during changing work demands. Serves as back-up to the New Hire Unit.

All South Carolina Department of Social Services (DSS) Employees are expected to Adopt, Implement, and Promote the Published Mission, Vision, and Guiding Principles, While Employed by the Agency.

Minimum and Additional Requirements

A High School Diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience.

An Associate's Degree and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience.

Knowledge of legal principles and practices. Knowledge of services available from the community and other public and private programs. Knowledge of federal, state and local laws or regulations pertaining to social services programs. Ability to organize and maintain a caseload. Ability to exercise discretion in interpreting and applying established objective. Ability to establish and maintain effective working relationships with officials, other state agencies and the public. Ability to communicate effectively.

Additional Comments

This application for employment with the SC Department of Social Services must be completed in its entirety. *A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. *If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Ability to enter information in computer, stand and sit for prolonged period. Walk or move about and use hands or feet to operate or handle equipment, raise or lift 10-50 pounds.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

DIVISION: Child Support Services / Midland Region

Salary: $27,527.00 - $50,930.00 Annually

Location: Richland County, SC

Job Type: FTE - Full-Time

Job Number: 99721

Closing: 2/19/2020 5:00 PM Eastern

Residency Requirement: No

Class Code: GA40

Position Number: 61014717

Normal Work Schedule: Monday - Friday (8:30 - 5:00)

Pay Band: Band 4

Hiring Range - Min.: $28,902.00

Hiring Range - Max.: $39,228.00

Opening Date: 02/13/2020

EEO Statement: Equal Opportunity Employer

Agency Specific Application Procedures: All applicants must apply online. All correspondence from DSS Human Resources will be made through electronic mail, unless otherwise indicated.

Agency: State of South Carolina Department of Social Services

Address: 1535 Confederate Avenue Extension Columbia, South Carolina, 29201

Phone: 803-898-7315 ext. 2

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