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Trace Systems Inc Help Desk Systems Administrator* in Shaw AFB, South Carolina


Please note this position is pending contract award.

Job Title: Help Desk Systems Administrator

Job Location: Shaw AFB, SC

Security Clearance: An active, in-scope US Government issued Secret clearance

Due to the nature of the work and contract requirements, US citizenship is required.

Job Responsibilities:

Trace Systems is actively recruiting for an experienced Help Desk Systems Administrator to join our team based in Shaw AFB.

Responsibilities include:

  • Ability to configure workstations, docking stations, printers, monitors, zero client hardware, VoIP devices, AV control devices and external CAC readers and provide constant interoperability with the network

  • Validate user training certifications via ATCTS system prior to account creation

  • Provide DEPO GM and EM level SIPRNET and NIPRNET email account creation support to include management of SAAR forms

  • Ability to field all calls, walk-ins, e-mails and create trouble tickets and resolve them

  • Log, decipher and route service request to appropriate subject matter experts

  • Process a minimum of 500 trouble tickets per week

  • Provide end user support either over the phone and/or other remote access means

  • Provide on-site/deskside touch labor technical support when trouble call cannot be resolved remotely

  • Ensure escalation is completed within the system by the appropriate technician/engineers when escalation is required

  • Resolve access issues by completing the necessary process based on the entity that controls the access issue

  • Must know how to activate router ports and configure VLANs for LAN drops

  • Maintain system images for all approved Government purchased devices

  • Possess the skills necessary to perform TA and/or ETA duties related to SIPRNET PKI and token creation, issuance, and repurpose

  • Provide monthly report input metrics

Minimum Qualifications:

  • Minimum of 6 months experience of Help Desk Operations and appropiate Systems Computing Environment Certification

  • An active, in-scope US Government issued Secret clearance

  • Due to the nature of the work and contract requirements, US citizenship is required.

Desired Qualifications:

  • DoD 8570 IAT Level II

  • Security+ CE, Windows 10


  • High School/GED

Trace Systems

Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at: .

Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age (40 or older), genetic information, disability or veteran status.

Job ID2020-3907

of Openings4