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Trace Systems Inc VTC Technician III* in Shaw AFB, South Carolina


Please note this position is pending contract award.

Job Title: VTC Technician III*

Job Location:Shaw AFB, SC

Security Clearance: Active, in-scope US Government issued Secret clearance

Due to the nature of the work and contract requirements, US Citizenship required.

Job Responsibilities:

Trace Systems is seeking an experienced VTC Technician III to support our on-site team at Shaw AFB, SC. The candidate shall provide maintenance, troubleshooting, and engineering support on all Government video teleconferencing system systems include: VTC bridge, conference rooms, and desktop systems.

Responsibilities include:

  • Provide Theater VTC support (Shaw AFB).

  • Work closely with customer network engineers and other technical staff regarding technical planning, network design, bandwidth, and QoS considerations. Recommend network design changes and enhancements for improved system availability and performance.

  • Provide expertise and recommendations for future enhancements to the customer’s video conferencing capabilities, such as Multipoint Control Units (MCU) gateways, gatekeepers, system management, conference scheduling, Enterprise solutions, and collaborative technologies.

  • Perform hardware and software analysis to provide comparative data of performance characteristics and suitability within the existing environment.

  • Prepare technical documentation for the integration of new VTC technologies into the existing infrastructure.

  • Manage VTC operations and systems utilized by the Government.

  • Perform VTC scheduling as well as first level technical assistance.

  • Maintain VTC schedules, including conference room reservations.

  • Install and operate VTC equipment to include: end points, gateways, gatekeepers, MCUs, and enter-prise equipment.

  • Maintain current training on the VTC equipment and provide customer training on new installations.

  • Assist in engineering, planning, implementation, and project installation.

  • Research and procure VTC equipment when directed.

Minimum Qualifications:

  • Lead level “hands on” work experience in installing, repairing, and troubleshooting or maintenance of VTC bridge systems or equipment.

  • Must have the technical knowledge to solve complex problems, understand the interrelationships of circuits, and be able to exercise independent judgment in performing tasks in support of communications systems or equipment. Experience, to include: supervision, and shop practices.

  • Lead level experience in maintenance/troubleshooting of VTC systems or equipment as specified in the task order to include the following:

  • Installation, operation and upgrades for Telepresence Management Suite (TMS) Software

  • Cisco devices including Codecs, Multipoint Control Units (MCU){MSE8000, Cisco Meeting Server (CMS) and Codian 53XX series.

  • Cisco Network Enterprise Devices (Video Communications Server (VCS)-Control, VCS-Expressway, Expressway Core and Edge)

  • Cisco Conference Room (CR) Codecs (C/SX/MX/Spark-Series)

  • Cisco Desktops ( EX/DX series)

  • Control Systems EXTRON/AMX/CRESTRON components

  • CRESTRON and AMX Touch panel [interfaces] and associated software

  • Audio subsystems (Amplifiers, mixers, microphone and speaker systems)

  • Media devices (e.g. DVD players, VCRs, etc.)

  • Multimedia Display (e.g. Projectors, LCD, Plasma, LED displays, etc)

  • Active, in-scope US Government issued Secret clearance


  • High School Diploma

Certification Requirements:

  • Must meet the certification requirement of DoD 8570.01-M, SPIN-C, or individual task order.

  • Security +

Trace Systems

Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at: #jointracesystems (

Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law.

Job ID2020-3445

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