General Dynamics Information Technology Help Desk Technician II in Shaw, South Carolina
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Secret
Public Trust/Other Required: None
Job Family: Help Desk
Responsible for supporting all aspects of the of the USARCENT Help Desk operations located at Patton Hall.
Must be able to communicate clearly and provide courteous customer service.
Will receive trouble requests via walk-ups, calls, or through email and enter requests into a trouble ticket tracking system
Must possess strong troubleshooting skills for Microsoft Operating systems and software
Ability to support ARMY desktop and laptop system images
Provide support and training to end users located in Patton Hall
Must be able to configure, workstations, docking stations, printers, monitors, zero client hardware, VoIP/VoSIP telephones, Audio/Video controls, external CAC readers etc.
Will perform duties as a Trusted Agent for issuing SIPRNET PKI Tokens
Will provide technical managerial support for the USARCENT Defense Enterprise Provisioning Online (DEPO) enterprise email support for users NIPRNET and SIPRNET accounts.
Certifications: Either Network + or A+ is required
Security+ is preferred
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.