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Spartanburg Regional Healthcare System EPIC Application Coordinator (Beaker) in Spartanburg, South Carolina

EPIC Application Coordinator (Beaker)

The EPIC Application Coordinator will have primary responsibility for the design, build / configuration, testing, validation and ongoing support of the Epic Beaker module. This role will be responsible for obtaining and maintaining in-depth knowledge of the software functionality, and acquiring / utilizing knowledge of the operational workflows to be implemented with the EPIC system.

Required Education and Experience:

  • Associate’s degree or higher or related applicable experience with 5 years Healthcare experience. Must complete required training for module(s), and pass certification within 45 days of completion of training.

Preferred Education and Experience:

  • Bachelor’s Degree in computer science or related field with 7 years of Healthcare experience

EPIC Application Coordinator (Beaker) Responsibilities and Tasks:

  • Maintain regular communication with vendor implementation representatives. Work with implementation representatives and the organization’s business community and end users to ensure the system meets the organization’s business needs

  • Assume application expertise by obtaining and maintaining EPIC certification for the assigned application(s) within the required timeframe.

  • Achieve an in-depth knowledge of assigned application(s) and its relationship to other applications.

  • Participate in project plan development and monitoring project milestones

  • Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.

  • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. Provide application expertise to facilitate discussions and decisions.

  • Work with department representatives to analyze needs and translate these into system design.

  • Participate in development, execution and sign off of system testing.

  • Develop and maintain detailed documentation on system configurations and technical components.

  • Troubleshoot problems identified by team members and end users.

  • Escalate issues and risks to project leadership.

  • Collaborate with the training team(s) in the design and development of training programs.

  • Provide application expertise to the project team and advisory groups.

  • Participate in the planning and execution of application go-live and post-live activities.

  • Follow established guidelines for system change control.

  • Identify potential system enhancement needs.

  • Introduce best practice options for future-state workflows and processes.

  • Collect information regarding potential system enhancement needs

  • Analyze new functionality in releases to determine how and if it should be used.

  • Coordinate ongoing software updates and changes.

  • Review and test new software releases.

Key Abilities for the EPIC Application Coordinator (Beaker):

  • Understanding of the organization and the user community in the application coordinator’s assigned area

  • Ability to lead meetings, prioritize, resolve conflicts, managing issues, and oversight and implementation of project plan activities

  • Strong communication and follow-up skills

  • Ability to probe for information about the underlying needs of the organization and user community.

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