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American Credit Acceptance Loss Mitigation Specialist- Total Loss SCRA in Spartanburg, South Carolina

Assist customers in handling their insurance total loss, repair claim and servicing active SCRA accounts in a timely manner while educating our customers on the process.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Receiving and returning calls/emails to Insurance companies, customers, and repair shops.

  • Send out Letters of Guarantee and copies of titles to the customer’s insurer for total loss payments.

  • Follow up with the insurance companies by working from their daily list.

  • Use Wells Fargo, Dealer Track and title scan to request titles for insurance claims.

  • Flip the original title into a repo title with assistance from ACA titles repo department.

  • Handle Insurance Repair Checks.

  • May be responsible for identifying SCRA eligible accounts and making proper adjustments for proper SCRA protection

  • Daily account audits to ensure that the Department of Defense scrub is being review for proper SCRA adjustments

  • Educating our customers on the benefits of SCRA protection

  • Understanding SCRA laws

  • Excellent problem solver, with ability to prioritize.

  • Adept at navigating various computer applications.

  • Proven ability to multi-task.

  • Strong attention to detail.

  • Excellent written and verbal communication skills.

  • Document information from various sources within the company’s computer systems.

  • Show Enthusiasm and Team Player.

  • Eager to Learn and take constructive criticism as a learning tool.

  • Excellent problem solver, with ability to prioritize

  • High School diploma or GED; or at least 1 year of collections experience required

  • Adept at navigating various computer applications

  • Proven ability to multi-task

  • Strong attention to detail

  • Excellent written and verbal communication skills

  • Proven track record of successful collections

  • Advanced knowledge of company products, services, policies, procedures, collections systems, and how to apply this knowledge

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a Full-Time position. Days and hours of work are primarily Monday through Friday 8:00 AM to 5:00 PM. Occasional weekends may be required.


No travel is expected for this position.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

ID: 2021-2947

External Company Name: American Credit Acceptance

External Company URL: