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Security Finance NOC Network Service Technician II in Spartanburg, South Carolina

Do you have experience troubleshooting and resolving network operations and server issues? Are you comfortable researching problems when the solution is not always clear?

Are you experienced in monitoring routers, switches and wireless access points? You could be our technical go-to person in this 100% Remote position!

If you are eager to learn, analytical and enjoy working on new projects, “Come Begin Your Story” as NOC Network Service Technician II

As NOC Network Service Technician II, you will:

  • Remotely monitor and maintain the integrity of the Company’s network and its’ vital elements

  • Answer technician calls, monitors network alarms, create tickets, and carry out initial triage to resolve issues

  • Apply relevant tools to identify system malfunctions, troubleshoot root cause, develop actions plan and resolve the issue in a timely manner; escalates issues as needed

  • Perform scheduled maintenance including hardware/software updates and off hours testing

  • Issue outage reports, trouble tickets and dispatches technicians as required

  • Work with various internal and external agencies to provide the necessary support and assistance

  • Assist with network change planning and design

You could be a great addition as NOC Network Service Technician II if you have:

  • Reliable internet; DSL or faster

  • Ability to travel to home office for quarterly meetings and special projects

  • Close attention to detail in regards to accuracy of work

  • Effective communication skills (verbal and written)

  • 3+ years working in an NOC environment

  • 1+ year network administration

  • Experience with system administration

  • CCNA or Meraki certification preferred, Other network certifications highly preferred

  • Ability to work professionally with others in stressful situations

  • Ability to work flexible hours

  • Being an active participant in a “Team Work” environment

Requisition ID: 2021-7526

Street: 181 Security Place